Security

The Water For Life USA website (www.waterforlifeusa.com) is protected by 128 bits of encryption, the highest available, ensuring secure credit card transactions. The only information that is sent to our computers is an e-mail with the products you ordered and your ship-to information. Your credit card information stays with our credit card processor, Accesspoint, making sure your identity remains your own. We have a GeoTrust certificate.

Warranty

The KYK Genesis water ionizer comes with a five-year parts and labor warranty. This means if anything goes wrong with your unit that isn't caused by abuse, natural disaster or misuse, return it to us and we'll fix it for you at no charge. We also pay for the shipping to pick up and return your KYK ionizer to you.

Guarantee and Returns

We offer a 60-day "satisfaction or your money back" guarantee on our water ionizers. You have 60 days to try it out. If you aren't amazed by the incredible benefits of your KYK ionizer by then, simply return it for a "no questions asked" refund, less a 15% restocking fee. Item must be returned undamaged in its original package with all of its original accessories. Please call our main office at 1-877-255-3713 before shipping to obtain a RMA.

Order Processing

As you browse our product pages, you'll see an order button. When you click this button, you will be taken to a shopping cart, which will display the item(s) whose order button you have clicked. If you want to order the products in your cart, click on "buy now" and you will be taken to our secure check-out page where you can enter your billing and shipping information. After that, you'll receive an e-mail receipt for your order. Within 1-2 days, depending on order volume, your order will be shipped via UPS or USPS and you will receive a tracking number. If you have any questions about this process, please call us.

Privacy Policy

We care about providing you with tools and information to manage and protect your online privacy. We have developed this privacy policy to inform you about what information this web site collects, who may receive that information, what we may do with the information, and how long we keep it. We have attempted to make this policy as clear as possible, but if you have any further questions about it, feel free to contact us.

We will not give out any information you submit at our site to any third parties except in compliance with a request of a law enforcement agency. Under no circumstances will your name, e-mail, phone number or address be sold or given to any other parties. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.

Your personal information is collected through our contact forms only. This website currently has no applications or programs that gather information from your computer without your consent. Users are required to give us contact information (e.g., your name and email address) and demographic information (e.g., your zip code). Certain information, such as your email address, is collected in order to verify your identity and for use in our records. Information collected at this website is kept in our records only as long as is necessary to provide requested services to our clients.

If you have any questions about this privacy statement or the practices of this site, please contact us.

Contact Us:

Water For Life USA

1-877-255-3713 phone
1-301-685-6656 fax
or: info@waterforlifeusa.com

Feel free to contact us with any concern or question you might have. We also love to hear your compliments!